We are an Onshore, Completely Flexible Contact Center, focus on the Hispanic Customer Care and CRM Services. Our facility is located in Reynosa, Mexico, a border city of 1 million inhabitants. We offer you 60 fully equipped seats. We base our business on the design and developing of tailored solutions, with specific routes of continuous improvement.

Our Promise:

We Work the Way You Do, creating just as much Customer Satisfaction as You, for much Less.

Our Strength:

A Business Model implemented to Listen –Not Just Hear-, Understand and Satisfy, your Customers. We Design Our Operative Process to Implement a Complete Follow Trough of Every Customer Interaction.

Our Value Added:

A CRM Management Approach, that give us the ability to be Your Customer Affairs Department.

Our Commitment:

Complete On-Line Monitoring Seats -Visual Supervision-, Performance Metrics, Knowledge Repository.

Technology Platform.

We count with an open source Micrososft technology platform. This is our cornerstone to develop fully tailored solutions, making the customer experience the heart of an organization’s business strategy, providing complete and accurate information in real-time–whether interactions occur by voice, e-mail, fax, chat, Web, Kiosk, IVR or teller/agent”.

To cover your outbound needs we have a predictive dialer and a CRM software developed by Microsoft. Security is very important for us, our Core Business is in High Availability. In addition, we have voice and screen record, live on line monitoring and we can design a dashboard –web service- that specifically meets all your metrics monitoring needs.

 We have an open source PBX, that make us capable to connect with any 1 800 number.

Our VPN gives us a secure connectivity data transfer .

Mission:

Create Gratifying Business Experiences, Increasing the Customer Satisfaction of the Clients of Our Clients.

Vision:

Consolidate, on 5 years, as a Superior Quality Contact Center in the Hispanic Market. Transforming Telepartner in an Integral Part of the Marketing and Customer Care Processes of its Clients.

 Values:

• Passion for Exceed our Customer´s Expectations.

• Honesty and Integrity.

• Economical and Emotional Rewards, linked to.

• Individual and Organizational Performance.

•  Applied Creativity.

•  Loyalty.

• Fun.